EMS Division

NBFD firefighter in navy uniform beside ambulance

Division Overview

The New Braunfels Fire Department was one of the first EMS organizations in the State of Texas, officially starting on September 30, 1970.  The EMS Division oversees the New Braunfels Fire Department's Texas Department of State Health Services (DSHS) licensed personnel and ambulances.  All New Braunfels Firefighters are certified and credentialed EMTs, with a majority being Paramedic providers.

Dr. Heidi Abraham serves as the department's Medical Director, while Dr. Chet Kharod serves as the Deputy Medical Director. All medical care provided by the department is under the standing or online clinical protocol orders of Dr. Abraham.

Quick Links

Mobile Integrated Health (MIH)

About

Mobile Integrated Health Program


The Mobile Integrated Health (MIH) program is operated in partnership with the McKenna Foundation and was launched in January 2024. The program works with patients in our community who historically utilize 9-1-1 for Fire/EMS on an above-average basis, inappropriately, or they are simply in need of services beyond the emergency response. Typically, patients are added to the MIH Program based on raw data, but EMS crews and emergency responders may also refer patients to the MIH Program. Our MIH Program is designed to help patients navigate their healthcare and receive the local resources they need and deserve to live healthier lives outside the emergency response system. Ultimately, this allows the individual patient to better manage their own healthcare while also keeping New Braunfels Fire Department ambulances and fire trucks readily available to respond to life-threatening emergencies.

The New Braunfels Fire Department MIH Specialist drives a marked SUV-type vehicle that carries basic life support equipment. MIH is not currently accepting new patients referred by the public. Our data of call-volume reduction made by our highest utilizers will be shared with the public soon. 

Hours


8AM - 5PM (Hours Flexible) Monday - Friday

Contact Us


Ashley Cammack

MIH Specialist

Resources

  1. EMS Billing
  2. Records Request
  3. Protected Health Information

EMS Billing


New Braunfels Fire Department outsources all EMS billing matters through EMERGICON. You may contact them directly using the information below.

Contact

  • Phone: (972) 602-2060
  • Toll-free: 1 (877) 602-2060
  • Email: info@emergicon.com
  • Questions? Find answers to commonly asked questions: FAQ