After a more than year-long effort, the City of New Braunfels has launched its new website under the new domain www.newbraunfels.gov. The newly redesigned website includes a more modern look, streamlined navigation, and a new tool for residents to use to report an issue or submit a request.
With more than 1.2 million annual visits, the primary goal of the new website is to make it easier for residents to use. To accomplish this, both the main navigation and departmental navigation was restructured so that users can more quickly find the important information they are looking for.
The newest feature on the website is a Submit a Request button on the homepage that takes residents to a comprehensive list of common requests received by the City, including a new addition that leads users to a GIS-powered map system where residents can report issues like potholes, street sign issues, drainage issues, and solid waste and recycling concerns.
During the past year, the City was also able to secure the newbraunfels.gov domain from the United States Cybersecurity and Infrastructure Security Agency (CISA). Using a .gov domain increases security, and domains with the .gov address are only available to U.S.-based government organizations and other publicly controlled entities. While anyone can claim a .org or .com domain, using a .gov domain shows that the City of New Braunfels website is an official government resource and should give users confidence in the legitimacy of the site.
While the new website was officially launched on July 18, 2022, there are still ongoing improvements and small modifications taking place, so patience from our users is greatly appreciated. Report any issues or concerns to AHartman@newbraunfels.gov. To visit the new website, log on to www.newbraunfels.gov.