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Das Rec Policies
Das Rec Code of Conduct
All members, participants and/or spectators at Das Rec, New Braunfels Recreation Center are expected to demonstrate courtesy and respect, behave in a responsible manner, exercise self-discipline, respect the rights and privileges of other participants, respect the property of others and city property, cooperate and assist city staff in maintaining safety, order and discipline. All members, participants and/or spectators at Das Rec will be disciplined for unacceptable behavior including but not limited to the following:
Endangering the health and safety of other members, participants, patrons or staff.
Disrupting a program or creating a disturbance at a facility.
Continuous refusal to follow program and/or facility rules and guidelines.
Use of verbal harassment, profanity, vulgarity, obscenity, or racial slurs.
Blatant disrespect of staff and program or facility rules and guidelines.
Damage, vandalism, or theft of private or City facilities, equipment or supplies.
Possession or use of illegal substances or medication, including the use of alcohol or smoking.
Inappropriate or offensive attire. Attire must be appropriate, including swimsuits only in the pool area, and shoes, shorts and shirts in other areas of the facility. Attire that is too revealing and clothing which displays obscene or offensive words or pictures is not allowed.
Weapons such as, but not limited to knifes, clubs, brass knuckles or threats of these weapons is prohibited.
Gang activity including display or possession of symbols, hand signals, soliciting membership, intimidating or threatening and individual, wearing or displaying colors or items of dress, etc.
Inappropriate display of affection, including but not limited to prolonged kissing and touching of any private area of the body.
Loitering is not permitted in or outside of Das Rec.
Cell phone use is not allowed in the locker rooms; please be courteous and refrain from talking on your cell phone while using the wellness floor.
Supervisory staff has final say on all rule interpretations and may adapt rules if they feel safety is a concern to any patron.
Complaint Procedure
If a complaint is made by a member, participant and/or spectator about another member, participant and/or spectator in regard to the code of conduct, supervisory personnel on duty will investigate, discipline the member(s), participant(s) and/or spectator(s) appropriately and complete an incident report and/or an expulsion report.
- Supervisory personnel may view the surveillance system to assist them with their investigation.
- Supervisory personnel will call parent or legal guardian and inform him/her of the incident if the individual is under the age of eighteen.
- Supervisory personnel may give parties involved a warning but still must fill out an incident and or expulsion report.
- Supervisory personnel may call the New Braunfels Police Department for assistance.
Suspensions
Individuals who choose to disobey the code of conduct or behave unacceptably may be subject to the following types of discipline: conference with supervisory personnel, conference with supervisory personnel and parent or legal guardian for minors, restitution (if applicable), seven day suspension, 30 day suspension, suspension for the year, or other amount of time determined by Das Rec, New Braunfels Recreation Center supervisory personnel.
Program and/or membership fees will not be refunded for any person removed from a program, league or facility due to violation of the code of conduct. Some programs and/or leagues may have stricter or more detailed behavior policies.
Das Rec, New Braunfels Recreation Center supervisory personnel reserves the right to contact law enforcement at any time in cases of misbehavior. In extreme cases of misbehavior Das Rec, New Braunfels Recreation Center supervisory personnel may issue a criminal trespassing warning.
If a complaint is made by a member, participant and/or spectator about another member, participant and/or spectator regarding the code of conduct, supervisory personnel on duty must investigate the issue and discipline the member(s), participant(s) and/or spectator(s) appropriately.
Membership Cancellation Policies
Membership Suspension/Cancellation
We understand that sometimes, issues arise. Membership cancellation and suspension requests must be submitted using the Das Rec Membership Suspension/Cancellation Form. Requests will not be accepted verbally or through any other method than a completed form.
Annual Paid-in-Full Membership Refund Policy
Annual Paid-in full Membership Passes may be refunded at a prorated based on the number of months that have elapsed since the membership was purchased and calculated at the membership rate. An administrative processing fee of $25.00 will be assessed on all annual membership refunds after the initial 30 days. No refunds will be given on expired annual memberships, or for unused time passed in the membership period prior to the date the refund request is received. Payments made by credit card must be refunded in person to the same card type. If the original payment was made by cash or check, you will receive a refund check in 2-4 weeks. No cash refunds will be given.
Annual Paid-in-Full Membership 30-Day Opt Out Period Policy
Annual Paid-in-Full Pass holders have 30 days from the date of purchase to request a refund without incurring an administrative processing fee. Requests must be submitted in writing using the applicable form and include the Primary Household contact or Membership Pass Holder's first and last name. One month, based on the monthly membership rate will be deducted from the amount originally paid, Payments made by credit card must be refunded in person to the same card type. If the original payment was made by cash or check, you will receive a refund check in 2-4 weeks. No cash refunds will be given.
Monthly Membership Cancellation Policy
The monthly membership will remain in full force until a membership cancellation form is submitted to Das Rec, New Braunfels Recreation Center. There will be no refunds if the membership cancellation form is submitted AFTER the payment due date and the card/account on file was billed for the month. Access to the facility is permitted through the last day of the month of the cancellation. Membership privileges terminate on the first day of the month following the East month paid for.
Monthly Program/Activity-Cancellation Policy
The monthly program/activity payment will remain in full force for the calendar year until a cancellation form is submitted to Das Rec, New Braunfels Recreation Center. There will be no refunds if the membership cancellation form is submitted AFTER the payment due date and the card/account on file was billed for the month. Access to the program/activity is permitted through the last day of the month of the cancellation.
Additional Policies
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Gym, Fitness Floor, & Turf Yard Policies
Download a printable version of the policies for Das Rec's Gym, Turf Yard, and Fitness Floor.
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Pool Policies
Download a printable version of the policies for Das Rec's Leisure Pool and Competition Pool.
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Kinder Care Policies
The policies and procedures used by Das Rec for the Kinder Care program.