Customer Service

City logo displayed on the side of New Braunfels City Hall building

The City of New Braunfels values the experience that residents and customers experience and the City is committed to making the development process as smooth and straightforward as possible. Navigating through the process can sometimes be overwhelming, but City of New Braunfels staff are dedicated to guiding through each step. The goal is to provide clear information, helpful resources, and responsive support to ensure residents and customers get the answers and assistance they need quickly and easily.

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