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1. What notice is required by the Texas Open Meetings Act?

The Texas Open Meetings Act requires written notice of the date, hour, place, and subject of all meetings. The agendas for all meetings must be posted at least 72 hours before the meeting.

2. How do I get copies of City records?

For most City documents, you can submit an Open Records Request to the City Secretary's Office.

Open Records Request Form and Contact

3. How do I file a claim with the City?

By serving notice with the City Secretary whose office is located at 550 Landa St. For more information please see Article IV. Section 2-128 of the Code of Ordinances.

Code of Ordinances

4. How do I contact the City Prosecutor to discuss my case?

The municipal court clerks schedule times to see the Prosecutor. The City Attorney does not provide legal advice to the general public.
Municipal Court

5. Does the City Attorney's office advise private citizens on legal matters?

No. The City Attorney and staff cannot provide legal advice to private citizens on personal legal matters. The following organization may be helpful to citizens seeking legal assistance.

Texas RioGrande Legal Aid, Inc. (210) 212-3700
Texas RioGrande Legal Aid, Inc.

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1. How do I report a street light outage?

Report street light outages by call New Braunfels Utilities at (830) 629-8400.
Those living south of County Line Road should report the outage to Guadalupe Valley Electric Cooperative at (800) 223-4832.
If you live in the areas to the west of the city out FM 306 you may need to contact Perdernales Electric Cooperative at (888) 883-3379.

2. How do I report a pothole?

Use our easy tool that allows users to report issues they see throughout the city, including pot holes, broken street signs, drainage issues and more!